AVO has developed state of the art and very customized web based e-CRM for all its service operations. The unique software allows the Clients to log the call themselves. The Best feature of the software is it automatically delegates the calls to the field engineers depending upon the database of engineers as per location & past records and subsequently tracks the engineer location and site location through GPS. Customers get automated mails on current progress and are also able to track the engineer who is going to attend the call. An SMS alert to update the call status is also sent to the customer.